Service Agreement Policy

Last Updated: June 15, 2026

Introduction

This Service Agreement Policy outlines the terms under which NextWebCraft provides web development, graphic design, SEO, digital marketing, maintenance, and related services.

By hiring NextWebCraft, the client agrees to the terms outlined in this policy.


Scope of Services

Before the project begins, both parties shall agree upon:

  • Project requirements
  • Deliverables
  • Timeline
  • Pricing
  • Revision limits
  • Special requirements

Any work requested outside the agreed scope may require additional charges.


Project Initiation

A project shall officially commence only after:

  • Scope confirmation
  • Client approval
  • Receipt of advance payment

No work will begin until these requirements have been fulfilled.


Client Responsibilities

The client agrees to:

  • Provide accurate project requirements.
  • Supply all required content, images, logos, videos, and documents.
  • Provide timely feedback and approvals.
  • Maintain communication throughout the project.
  • Ensure all supplied materials comply with applicable laws and copyright regulations.

Project delays caused by the client may result in revised delivery timelines.


Changes in Scope

Any request that significantly differs from the originally agreed project scope may be treated as additional work.

Examples include:

  • Additional pages
  • New features
  • Extra designs
  • Additional integrations
  • Major content changes

Such changes may require revised timelines and additional charges.


Revisions

The project includes revisions as agreed during project planning.

Revision requests must:

  • Relate to the original project scope.
  • Be communicated clearly.
  • Be submitted within a reasonable review period.

Excessive revisions may incur additional costs.


Project Approval

A project or milestone shall be considered approved when:

  • The client provides written approval.
  • The client uses the delivered work publicly.
  • No feedback is received within a reasonable period after delivery.

Approved work may not qualify for free revisions.


Intellectual Property Rights

Until full payment is received:

  • All designs remain the property of NextWebCraft.
  • Source files remain the property of NextWebCraft.
  • Website ownership remains with NextWebCraft.

Upon full payment, ownership rights may be transferred to the client unless otherwise agreed in writing.


Third-Party Services

Projects may involve:

  • Hosting providers
  • Domain registrars
  • Payment gateways
  • Plugins
  • Marketing platforms
  • External software providers

NextWebCraft is not responsible for service interruptions, policy changes, pricing changes, or technical issues caused by third-party providers.


Communication

All official communication should occur through:

  • Email
  • WhatsApp
  • Phone calls
  • Other approved communication channels

Project decisions based on verbal communication may require written confirmation.


Confidentiality

Both parties agree to maintain confidentiality regarding:

  • Business information
  • Login credentials
  • Marketing strategies
  • Project documents
  • Proprietary information

Confidential information shall not be disclosed without consent unless required by law.


Service Suspension

NextWebCraft reserves the right to suspend work if:

  • Payments remain overdue.
  • Required information is not provided.
  • Communication becomes inactive for an extended period.
  • Terms of this agreement are violated.

Limitation of Liability

NextWebCraft shall not be liable for:

  • Loss of business opportunities.
  • Loss of profits.
  • Data loss caused by third parties.
  • Technical failures beyond our control.
  • Consequential or indirect damages.

Total liability shall not exceed the amount paid for the affected service.


Termination

Either party may terminate the agreement under reasonable circumstances.

Any completed work performed prior to termination shall remain payable by the client.

Refund eligibility shall be governed by the Project Refund & Cancellation Policy.


Changes to this Policy

NextWebCraft reserves the right to update this Service Agreement Policy at any time.

Updated versions will be published on this page.


Contact Information

NextWebCraft

📍 Banga, Punjab, India

📞 98155-17560

📧 mail@nextwebcraft.com

🌐 nwcagency.com